速卖通催单怎么催？常见话术有哪些？
在快卖通上开店经营， 当然，它不能与客户的维护分开，也不能避免敦促客户下订单，如果你不知道这个技能，那么今天我将向你详细介绍快速销售通信催促订单的方法和常见的脚本。
1、Dear Friends,We are so honored to be your supplier.In order to establishing our first cooperation, we will offer a 5% off on this order.Discounts already made, what you need to do is just pay for it directly.Thank you and best regards。
2、Dear friends,Thank you for your order.But it seems that the order had not still pay it.If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after,We will deal with the order and shipment public as soon as possible. Thank you!
3、Dear,I give you a discount about this order,hope you will like it.And as soon as you make a payment.I will send it ASAP.Please don't worry.If you have any problem about this product or others.I am pleasure to help you to solve with that。
常见的演讲有哪些？
1.打电话(尺寸错误)-客户自己测量尺寸，发现与网站上描述的不同
Hello,this's Richer from Aliexpress,are you free to talk about the dispute?
I see you bought a jacket in our store,and open the dispute,you measured the bust and say it's wrong in the website.I think maybe the tailor gave us the wrong size information.
could you cancel the dispute?I want to know if you can wear it or not,if you can't wear it,is there any body could wear it,like your colleagues, friends or brothers.if you can sell to them,I will give you some discounts about the jacket,and you can buy again.what do you think?could you accept it?
Ps:重点是转移话题，不要总是纠纷是否真的错了，因为有时我们是销售产品，不能得到实际样品来测量，主要是问他是否可以穿，不能穿可以给他的朋友或同事，然后引导他再买一次，给他一些折扣。
2.打电话(货物在路上)-单号一直停留在某个地方，不动
Hello,this's Richer from Aliexpress,are you free to talk about the dispute?
you open the dispute because the package is still on the road,I think you also know we actually sent it out by express,just the speed of express is very slow this period,I got other customer' message the same as your situation,we could extend time for you until you get the package,and let's together follow the tracking number,if I have any new information,i'll let you know at the first time.
Ps:中国邮政的速度有目共睹，有时堵了两个月，主动延长收货时间，跟他一起关注物流信息。
3.打电话(无法查询单号)-单号刚填好就说找不到信息。
Hello,this's Richer from Aliexpress,are you free to talk about the dispute?
you open the dispute because you can't check any information of the tracking number.I checked it this morning and see it has already arrived in Orenbury,the customs clearance is completed,i think you can get it soon.
could you cancel the dispute?because the time of dispute is only 3 days,it really has a bad affection to our store,we'll appreciate it and grateful for you.
Ps:很多时候，我们一填写订单号，客户就开始检查。如果我们找不到信息，我们会提出纠纷。这种情况是告诉他我们的查询结果。
快递是一个跨境电子商务平台，所以对客户服务也有很高的要求。你需要了解多个国家的语言，以便更好地沟通和促进交易。
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PayPal Dispute插件是什么？怎么处理订单纠纷？
如果商家和顾客没有达成共识，卖家也可以在PayPal Dispute插件中将纠纷申诉转为补偿申请，升级成补偿申请后，卖家也可以通过PayPal Dispute插件回应，并查看进度及结果。,在发生退款和赔偿争议后，PayPal将会发送邮件提醒卖家。,同时，卖家可以及时处理PayPal 纠纷，减少从dispute升级到claim的比例，降低店铺风险。
2024-03-13 21:16