速卖通英文客服常用语，客服怎么和买家沟通？
速卖通是一个支持多国语言的平台，英文是其中一种主要的语言的，所以说大家要做速卖通客服，英文的读写都需要掌握。接下来我来带大家来认识速卖通客服英文常用语。
1、运输途中，客户催发货
friend，justbealittlepaitent,youritemisintransit.ifyoustillnotreceivethegoodswithin20days.ineedrefundyoufullmoneyorsendunewone，thanksforyourunderstanding.
2、更换快递
hi,friend,thisisXXX.becausetheXXXchannelisbusy.inordertosendyousoon,weneedchangeittoXXXchannel,Itiseasytosendyoufast.
friend,pieaseunderstand,soicanhelpyoutrackyourgoodscarefully.andgivequicktalktoyou.Alsoyoucangetbetterservicefromme,likelowestprice,quickershippingspeed,betteraftersalessupport.Myskype：XXX.whatsapp:+86XXXXXXXX.
goodday.
3、节日期间客户催发货
hi,
friend,thanksforyourorder,andyouknownowadaysinchinaisourXXXhoilday,soweneedsendyouthegoodsafterthehoildayendup,neverworrythat,afterwegotoworkatthedateXXXX,wewillsendyouthegoodsandgiveyouthetrackingnumberfast.Anyproblem,just
feelfreetotalkwithme.Myskype：XXXX.whatsapp:+86XXXXX.
goodday.
4、节日后客户催发货1
hi，friend，
iwillsendyouthegoodsthisweek,becausewejustcomebacktoworktodayfromchinaXXXXhoilday,hopeyoucanunderstand,thanksalot.
5、节日后客户催发货2
Hope
youcanunderstand,friend,wetrytosendyouthegoodsfast.youknowwejustendupourXXXhoilday,sowehavesomanyorderstobendealedwith,justbealittlepatient.weneedtesteachgoodscarefullybeforeshipment.alsoneedsendthegoodsaccordingtotheordersoftimesequence,hopeyoucanunderstand.
6、周末客户催发货
Hi,friend,donotworrythat,justbecausewehave2daysoff,sothepostofficealsohavedayoff,weneedsendyouthegoodsnextweek,hopeyoucanbealittlepaitent,thanksalot.
7、发错货纠纷
hi,friend,wearesorryfortheproblemoftheproduct.justwecheckeditforyou,theworkerinourwarehousetheymadeamistake.theychoosethewrongoneforyou.
hopeyougiveusachance.weofferyou2solution.
(1)youcankeepXXX,
wewillgiveyouXXXdollarsrefundandXXXXdollarsdiscountforyournextorder.
hopeyoucancancelthedisputeandgiveusall5starfeedbackforthisorder.
(2)ifyoucan'tacceptit,pleasehelptoreturnittous.
whenwereceiceit,wewillgiveyouthefullrefund.whichsolutiondoyouchoose?waitingforyourreply.
8、差评留言
hi,friend,iseeyougiveme1star&badfeedback.friend,ifok,justsendmeapicturetoseeit,ineedletmyengineertohelpyoufixtheproblem,alsohopeyoucanhelpmerevisedthebadfeedback,giveme5star&goodfeedback,waityourreply,thanks,nexttimewhenyoubuy,iwillapplytheVIPpricefrommycompanyforyou.
thisisthelinktelluhowtorevisethebadfeedback:http://help.aliexpress.com/revising_feedback.html
9、提醒卖家收货并给与好评
Hi,friend
Thankyouforshoppingonourstore.Checkedontrackingwebsitethatyouhavereceivedyourorder.wehopeyouareenjoyingyourpurchase!
Yourshoppingexperienceisveryimportanttousandourbusiness.Wewouldliketoinviteyoutoleavepositivefeedbackonourproductsandservice.Itonlytakesamoment,andit’sagreatwaytohelpothersmakepurchaseslikeyours!
Ifyouareunsatisfiedwithanyaspectofourservice,pleasecontactusfirstsowecantrytoresolveyourproblem.
Thankyouforyourcustom,andwelookforwardtoprovidingyouthebestbuyingexperienceagainonAliExpress.
客服怎么和买家沟通?
站内信、电话、邮件，当然在推广营销上，还可以在facebook和instagram上与粉丝互动,EDM也是获取客户的方法。
速卖通客服英文常用模板，大家可以参考文中的，如果你英文底子好，那可以随意发挥，但是一定要尊重客户，对客户是有礼貌的，这是做客服的基础要求。
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